Resources

Idaho's Performance Management System

Your Agency Human Resource Staff is an important first resource. You may also consult with Division of Human Resource Staff (e.g., Lynn Steele, Employee Relations, or Dan Steckel, Deputy Attorney General).

Performance Management Training, a four-part, two-day program. The program is provided by the Division of Human Resources, 208-429-5511; training@dhr.idaho.gov

Pamphlet: State of Idaho Performance Management Program available from the Division of Human Resources, 208-429-5511; training@dhr.idaho.gov

Employee Appraiser Software: for information, contact the Division of Human Resources, Training & Development Team, 208-429-5511; training@dhr.idaho.gov. For purchase, contact the State Purchasing Office at 208-332-1611; mark.little@adm.idaho.gov.

Some of the following resources may be available through the Idaho State Library at www.lili.org

Overview of Performance Management

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Blanchard, K. H. The One Minute Manager. HarperCollins. 2002.
Blanchard, K. H. Zap the Gaps. Berkley Publishing Group. 1983.
Bridges, W. Managing Transitions. Perseus Books.
Buckingham, M., & Coffman, C. First Break All the Rules. Simon & Schuster. 1999.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Drucker, P. F. The Essential Drucker. HarperInformation. 2001.
Fournies, F. F. Coaching for Improved Work Performance. McGraw-Hill. 2000.
Grote, D. C. Complete Guide to Performance Appraisal. 1996.
Grote, D. C. The Performance Appraisal Question & Answer Book. 2002.
Harris, J., PHD, & Brannick, J., PHD. Finding and Keeping Great Employees. American Management Association. 1999.
Kouzes, J. M., & Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass Business & Management Series. 1999.
Kummerow, J. New Directions in Career Planning and the Workplace. Davies-Black Publishing. 2000.
Maxwell, J. Thinking for a Change. Warner Books. 2003.
McCarter, J., & Schreyer, R. Recruit and Retain the Best. Impact Publications. 2000.
Mercer, M. Hire the Best. American Management Association. 1993.
Mielenz, C. C. Mentor Manager/Mentor Parent. ComCon Books. 2002.
Raines, C. Beyond Generation X. Crisp Publications. 1997.
Rosse, J., & Levin, R. High Impact Hiring. Jossey-Bass Publishers. 1997.
Simonsen, P. Promoting a Development Culture. Davies-Black Publishing. 1997.

Videos

Reinventing Appraisals: The Performance Management Cycle. Ash Quarry Productions. 818-761-4448.

Web Sites

Society for Human Resource Management: www.shrm.org
International Public Management Association: www.ipma-hr.org

Communication

Books

Armstrong, T. Multiple Intelligences in the Classroom. Association for Supervision and Curriculum Development. 1994.
Arredondo, L. Communicating Effectively. McGraw-Hill. 2000.
Bolton, R. and Bolton, D.G. People Styles at Work. Ridge Associates. 1996.
Gregore, A. An Adult's Guide to Style. 1982.
Mamchur, C . Cognitive Type Theory and Learning Style. Association for Supervision and Curriculum Development. 1996.
Patterson, Grenny, McMillian, & Switzler. Crucial Conversations: Tools for Talking When Stakes are High. McGraw Hill. 2002.
Seligman, M. Learned Optimism. Pocket Books. 1990.

Videos

Master the Message: Communicating for Success. Edge Training Systems, Inc. 800-476-1405.

Setting Performance Expectations

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Buckingham, M., & Coffman, C. First Break All the Rules. Simon & Schuster. 1999.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Driscoll, Marcy P. Psychology of Learning for Instruction. Allyn & Bacon.
Gagne, R., Briggs, L., & Wager, W. Principles of Instructional Design. Harcourt Brace Jovanovich College Publishers.
Grote, D. C. Complete Guide to Performance Appraisal. 1996.
Kouzes, J. M., & Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass Business & Management Series. 1999.
Mager, R. F. Preparing Instructional Objectives. Lake Publishing Company.
Maxwell, J. Thinking for a Change. Warner Books. 2003.
Neal, J. E. Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations, Ninth Edition. Neal Publications, Inc. 2000.
Nelson, B. B. Please Don't Just Do What I Tell You!: Do What Needs to be Done. Hyperion Press. 2001.

Videos

Reinventing Appraisals: Determining Key Result Areas; Identifying Performance Standards; Managing Change and Developing Performance; Setting the Overall Goal. Ash Quarry Productions. 818-761-4448.

Feedback

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Buckingham, M., & Coffman, C. First Break All the Rules. Simon & Schuster. 1999.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Kouzes, J. M., & Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass Business & Management Series. 1999.
Oakley, E., & Krug, D. Enlightened Leadership: Getting to the Heart of Change. Simon & Schuster. 1991.
Patterson, Grenny, McMillian, & Switzler. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw Hill. 2005.
Patterson, Grenny, McMillian, & Switzler. Crucial Conversations: Tools for Talking When Stakes are High. McGraw Hill. 2002.
Poertner, S., Massetti-Miller, K. The Art of Giving and Receiving Feedback. American Media Incorporated. 1996.

Videos

Master the Message: Comunicating for Success. Edge Training Systems, Inc. 800-476-1405.

Coaching

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Buckingham, M., & Coffman, C. First Break All the Rules. Simon & Schuster. 1999.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Caproni, Paula J. The Practical Coach: Management Skills for Everyday Life. Prentice Hall. 2001.
Crane, T. G. The Heart of Coaching: Using Transformational Coaching to Create a High Performance Culture. 2001.
Dowling, L. and Mielenz, C. Mentor Manager/Mentor Parent. ComCon Books. 2002.
Fournies, F. F. Coaching for Improved Work Performance. McGraw-Hill. 1999.
Giley, Jerry W. & Boughton, Nathaniel W. Stop Managing, Start Coaching: How Performance Coaching Can Enhance Commitment and Improve Productivity. McGraw Hill. 1996.
Goleman, D. P. Working With Emotional Intelligence. Bantam Books, Inc. 2000.
Holliday, Micki. Coaching, Mentoring & Managing: Breakthrough Strategies to Solve Performance Problems and Build Winning Teams. The Career Press, Inc. 2001.
Kouzes, J. M., & Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass Business & Management Series. 1999.
Kirkpatrick, Donald L. Improving Employee Performance Through Appraisal and Coaching (2nd Edition). AMACOM. 2006.
Mager, R. F., & Pipe, P. Analyzing Performance Problems or You Really Oughta Wanna. Center for Effective Performance, Inc. 1997.
Maxwell, J. Thinking for a Change. Warner Books. 2003.
Megginson, David & Clutterbuck, David. Techniques for Coaching and Mentoring. Elsevier Butterworth Heinemann. 2005.
Mink, O. G., Owen, K. Q., & Mink, B. P. Developing High-Performance People: The Art of Coaching. 1993.
Patterson, Grenny, McMillian, & Switzler. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw Hill. 2005.
Peterson, D. B. Leader As Coach. Personnel Decisions International. 1996.

Videos

Coaching & Counseling: Maximizing Opportunities. Edge Training Systems, Inc. 800-476-1405
The Courage to Coach. VisionPoint Productions. 800-300-8880
The Practical Coach: Encouraging, Correcting, and Challenging Your Team. Media Partners Corporation. 800-408-5657.

Realigning Performance

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Covey, S. Principled Centered Leadership. 1992.
Fournies, Ferdinand F. Why Employees Don't Do What They're Supposed to Do and What to Do About It. McGraw Hill. 1999.
Goleman, D. P. Working With Emotional Intelligence. Bantam Books, Inc. 2000.
Grote, D. Discipline Without Punishment. 1995.
Mager, R. F., & Pipe, P. Analyzing Performance Problems: Or You Really Oughta Wanna. Center for Effective Performance, Inc. 1997.

Videos

Discipline Without Punishment. CRM Films. Revised Version. 800-421-0833.
Documenting Discipline. America Media Incorporated. 800-262-2557.
Reinventing Appraisals: Managing Change and Developing Performance. Ash Quarry Productions. 818-761-4448.

Appraising Performance

Books

Blanchard, K. H. The Heart of a Leader. Honor Books. 1998.
Buckingham, M., & Coffman, C. First Break All the Rules. Simon & Schuster. 1999.
Byham, W. C., & Cox, J. Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. 1997.
Grote, D. C. Complete Guide to Performance Appraisal. 1996.
Kouzes, J. M., & Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass Business & Management Series. 1999.
Kummerow, J.. New Directions in Career Planning & the Workplace. Davies-Black. 2000.
Neal, J. E. Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations, Ninth Edition. Neal Publications, Inc. 2000.
Simonsen, P. Promoting a Development Culture. Davies-Black. 1997.

Videos

Keeping the Good Ones. Media Partners, MPC Films. 800-408-5657.
Let's T.A.L.K: Handling the Difficult Performance Appraisal. VisionPoint Productions. 800-300-8880.
I Wish My Manager Would Just . . . . VisionPoint Productions. 800-300-8880.