Verbal Intervention is hosted by DHR and is only available to current State of Idaho employees.
For registration help or course questions, contact Claire Russell at firstname.lastname@example.org or 208-854-3039.
Persons with disabilities may send reasonable accommodation requests to Janelle McDonald at email@example.com or 208-854-3077. Requests should be submitted seven calendar days in advance.
Verbal Intervention TM Training teaches participants to recognize the stages of an escalating crisis and evidenced-based techniques to appropriately de-escalate the situation. This program is based on the latest principles in adult learning with an emphasis on techniques that can be immediately used.
The focus of Verbal Intervention TM Training is to build the knowledge and skills to recognize and manage crisis behaviors employees may encounter in the workplace.
Verbal Intervention TM Training consists of a series of online training modules followed by an in-person (or virtual) group training session.