Over the past 16 months, we have made a strategic shift in how we manage and support data within Luma. As we’ve all experienced, Luma is a complex system that requires strong technical knowledge and attention to detail.  Early in our modernization efforts, our Operations teams were responsible for both entering and reviewing data. Today, we have transitioned to a more focused model, Operations leads data entry and agency support, while our Systems and Support team provides centralized review and approval to ensure accuracy and consistency.  This model is grounded in partnership, and by May 2026, all supported agencies will be fully transitioned to this approach.

Our Operations teams continue to lead the work, entering transactions, supporting employees, and advising agencies. The Systems and Support team brings specialized system expertise, reviewing and approving actions, ensuring data accuracy, and helping navigate complex questions. Together, teams work in real time to troubleshoot issues, provide timely responses, share knowledge, and maintain consistency across agencies.

The impact of this collaboration is clear in the data.  In March 2026 alone:
 
Over 3,800 actions were successfully processed
Teams achieved an average success rate nearing 90%

These results reflect strong collaboration, clear roles, and a shared commitment to getting it right.  Together, this partnership is strengthening compliance, building shared expertise, and improving support across agencies. It’s more than a process improvement; it’s a more sustainable way of operating as a statewide HR system.  As we continue to monitor volume and success rates, we expect to see continued improvement, faster response times when assistance is needed, and a reduction in rework over time.